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Close the control loop to take control of the flow of growth.


  • Observe
  • Orient
  • Decide
  • Act



Identify corrective action performance benchmarks and map to standard operating procedures.

  • List key processes
  • List scheduled jobs
  • List triggered jobs
  • Map processes to jobs
Take control of the thought loop

When you have a group of people that have well practiced OODA Loops for the right problems, then you have an elite team that can thrive in chaos.

If you invest heavily in a few smart people, you have a very small learning surface exposed: there is only so much even very bright people can learn at one time. Whereas when the entire team meets a certain standard for competence, there is a very large learning surface exposed and the team is able to absorb more information


Make decisions before loss causing situations arise. Good news takes care of itself.

  • Set decision triggers
  • Link triggers to processes
  • Link processes to people
  • Dashboards must tell a story
  • Worst first

Take care of the downside and the upside will take care of itself.