Process
Continuously engineer better systems that enable better decision making.
The end goal is a set of Standard Operating Procedures to serve as reference guides to ensure that staff can work independently on tasks, and know what they are doing at each step to deliver expected outcomes.
🗃️ Project Mgt
3 items
📄️ Improvement
Make the most of lessons learned to add layers of wisdom with the aim steps can be followed by the least skillful resource available or automated by technology.
📄️ Mapping
Process Maps provide clarity of the big picture and are the most efficient way to educate others how to contribute value rapidly by avoiding replicating earlier mistakes.
📄️ Types
Process types include
📄️ Quality Assurance
Dr Deming
📄️ Shared Wisdom
Create stronger connections by sharing wisdom.
Continous Improvement
Planning continuous improvement
- Identify the biggest problem process you can do something about
- Clarify failure and success outcomes
- Document the process of how the job is currently being done
- Create process to gather data to measure desired outcomes vs results
Exploration is pointless if don't map your journey
Process Mapping
Every process needs a map that explains how you currently operate.
A process is only as good as it is consistently followed
Pen and paper is the easiest and yet effective way to start.
Eliminate Waste
When you have your processes mapped turn attention to eliminating waste.
- Where are customers wasting value? What cause?
- Where are operations wasting value? What cause?
Process Modeling
You can't aim for perfection in one hit. Aim to make step improvements that provide a significant improvement in value creation. Then repeat the review - design - execute process.
You can't improve
- what you have not documented
- what you are not measuring
Review Questions
- What processes are broken?
- What steps in the process are creating problems?
- What steps require the most time to complete?
- What steps cause the most delays?
- Do specific steps utilize the most resource or result in the highest cost?
- Do specific steps result in quality issues
Automation
Make better decisions by choosing the right process through software automation or in humans by continuous routine practice to engrain the right response and override biases.
- Improve Quality
- Reduce Cost
- Maximise Opportunities
- Improve Flow
Fail Loud Fail Fast
- Signal failure immediately
- Make failure obvious
- Build warnings into algorithms