How anti-fragile are your processes? The more you trust your processes the more you can take on bigger challenges with confidence.
Everyone has a plan until they get punched in the face - Mike Tyson
The first step to collective growth is to methodically document a process so that someone else can follow instructions to obtain the same outcomes with needing to ask for assistance.
Create routines to follow processes until the process becomes a second nature habit. But that takes time and repeated practice. The more a team understands process, the more consise and abstract communication can become and deeper the insights to contribute back to continual improvement and stronger foundations for the next generation of problem solvers to follow.
If a process runs like a pure function there is no room for improvement so it can be removed from cognitive load as something to be concerned about.
AB and maybe even C test your processes to ensure your operations are anti-fragile
🗃️ Customer Success
📄️ Data Control
The intelligence you glean from analytics will only be as good as the data included in your metrics. Data has to be of high quality, accurate and quickly accessible.
🗃️ Human Resources