Process Optimisation
How to improve workflows?
Classification
Processes
Processes are the highest level, providing an overview of what needs to be done.
- A high-level view or series of actions taken to achieve a particular end
- Describes the "what" - what needs to be done to accomplish a goal
- Can encompass multiple procedures and workflows
- Focuses on the big picture and overall flow of activities
Protocols
Protocols are sets of rules or procedures that govern how entities interact, communicate, or perform specific tasks. In essence, protocols are formalized methods for conducting activities or exchanges, ensuring consistency, reliability, and interoperability across different systems or domains. Key characteristics of protocols follow:
- Provides detailed, step-by-step instructions for completing a specific task within a process
- Describes the "how" - how to carry out a particular activity
- More detailed and specific than a process
- Define rules for communication or interaction
- Specify formats for data exchange
- Establish procedures for error handling and recovery
- Provide a common language for diverse entities
- Ensure consistency and reliability in processes
Workflows
Workflows show the sequence and flow of activities within a process.
- The sequence of steps involved in moving from the start to the completion of a process
- Often visualized as a flowchart or diagram
- Shows how tasks, information, and documents are passed from one person/step to another
- Can be considered a subset of a process, focusing on task sequences and interactions
Checklists
Checklists are often used as tools within procedures or workflows to ensure all steps are completed.
- A list of items to be checked or completed
- Used to ensure all necessary steps in a process or procedure are followed
- Simpler and less detailed than a full procedure
- Often used as a quick reference guide or verification tool within a larger process