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Onboarding

Onboarding flow is critical to the success of any organisation.

How can we build systems to better coordinate human endeavour? Engineer protocols that ensure positive first impressions that set the mindset for following the path to success.

In stark contrast to a summit, a peak, or a journey across a desert to find victory through many trials and surprises, we want people to simply fall into winning practices by using systems that breed success. - Coding Horror

Documentation​

High quality onboarding documentation is critical to scaling your team be they human or AI. Better docs develops a smarter workforce and and also shortens the time until valuable contribution from new team members.

Bad onboarding docs leads to confusion, and poorly trained agents/staff and disinterested customers.

Tools to streamline onboarding documentation into a virtuous cycle:

  • Employees record how jobs are done
  • AI turns converts videos into onboarding docs
  • These docs train AI assistants

Growth Mindset​

Focus on getting the best out of people.

  1. Onboard Culture
  2. Process Improvement
  3. Platform to Succeed
  4. Freedom to Explore

Seek people that explain their thought process and are prepared to be wrong, in other words, people that can be taught are most valuable.

Experiences​

Life is about journeys and experiences where humans have a bias to only recalling the peaks and conclusions. Perfect the practice of retelling better job to be done stories to engineer optimal experiences.

  1. Customers
  2. Employees
  3. Developers

Make work feel like play by evolving systems that ensure newcomers fall into a pit of success.

Mantra

Make work feel like play

Positive Collisions​

The quality of our lives is mostly governed by the quality of the people we surround ourselves by. Creating real connections is the critical point of difference.

Use Zone of Proximal Development to Engineer collisions with More Knowledgeable Others to strengthen teamwork by creating trusted connections.

Build a team that gels around on shared values and complimentary talents.

First Impressions​

What decision flow does this person need to follow to experience proof of value given their unique circumstances and background?

Journey: How many steps before effort is returned with reward?

  1. Value Proposition
  2. Fundamental Concepts
  3. Deliver Proof of Value
  4. Where Next Decision Support
Mantra

Evolve protocols that optimise the experience of the Job to be Done

Tech Stack​

What is the perfect tech stack for creating optimal onboarding experiences?