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Onboarding

Onboarding flow is critical to the success of any organisation.

People need to know that they are on the right path, that requires building qualified and quantified trust. How can we build systems to better coordinate human endeavour? Engineer protocols that ensure positive first impressions that set the mindset for following the path to success.

In stark contrast to a summit, a peak, or a journey across a desert to find victory through many trials and surprises, we want people to simply fall into winning practices by using systems that breed success. - Coding Horror

Context

  • Trust: Essential to growing value.
  • Play to Grow: Develop games to educate while building trusted connections.
  • Teamwork Index: Measure the quality of teamwork.

Capabilities

  • Teach: Systems and resources to learn the essentials.
  • Coach: Systems and resources to make knowledge relevant to context and talent.
  • Leadership: Convert into leaders.

Positive Collisions

The quality of our lives is mostly governed by the quality of the people we surround ourselves by. Use Zone of Proximal Development to Engineer collisions with More Knowledgeable Others to strengthen teamwork by creating trusted connections.

Build a team that gels around on shared values and complimentary talents.

First Impressions

Falling into a pit of success, then sell the happy path.

  • Trojan Horse? Provide an effortless taste of success.
  • Value Proposition? Why would someone want to join your mission?
  • What the reward? How many steps before effort before taste of success?
  • What is the path? Explain the decision flow given a person's context and talent.
  • Where's the proof? Who has gone before?
  • Path to agency/mastery Bigger decision support network.

Through culture fuel a sense of belonging that feeds the dream.

Experiences

Life is about journeys and experiences where humans have a bias to only recalling the peaks and conclusions. Perfect the practice of retelling better job to be done stories to engineer optimal experiences.

  1. Customers
  2. Employees
  3. Developers

Make work feel like play by evolving systems that ensure newcomers fall into a pit of success.

Make work feel like play

Process Improvement

Reduce time and mis-steps on the path to effective contribution. Engineer better systems for getting the best out of people through social and professional cohesion.

  1. Onboard Culture
  2. Process Improvement
  3. Platform to Succeed
  4. Freedom to Explore

Documentation

High quality onboarding documentation is critical to scaling your team be they human or AI. Better docs develops a smarter workforce and and also shortens the time until valuable contribution from new team members. Bad onboarding docs leads to confusion, and poorly trained agents/staff and disinterested customers.

Seek people that explain their thought process and are prepared to be wrong, in other words, people that can be taught are most valuable.

Identify the best tools/agents and protocols to document and continuosly improve the onboarding process.

  • Employees record how jobs are done
  • AI turns converts videos into onboarding docs
  • These docs train AI assistants

Technology

Any product is ineffective without proper investment in protocols that gain maximum advantage in achieving desired outcomes.