Process Mapping
Map out an accurate interpretation of reality.
Process Maps provide clarity of the big picture and are the most efficient way to educate others how to contribute value rapidly by avoiding replicating earlier mistakes.
Purpose
Focus on simplicity: People/Agents will not consistently follow complex processes and will be very hard to successfully onboard new people, limiting ability to scale.
Compose more complex systems from smaller simplified units of work.
Process
Pen and paper is the easiest and yet effective way to start, but switch to digital process mapping tools to share knowledge and grow improvement. Investment in BPM software if you want process mapping efforts to have optimal impact on performance.
Benefits
See the big picture and the little pictures at the same time.
- Co-workers have confidence and trust in each other
- Open communication between employees and managers
- Managers share vision and information with employees
- Respond to changes in markets quickly
- Efficient communication channels for transferring information
- Clarity of people responsible for processes
- Transparency and support for process changes
- No-code process automation is easier and more effective.