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Unstructured Work

Solve valuable problems: Explore adhoc/custom workflows that emerge in response to solving problems. These processes also cover gaps between systems, apps, departments, or workflows. Inputs, outputs, and workflow steps are often not clearly defined and have inconsistent approaches which makes these processes difficult to monitor and impossible to ensure compliance or drive continuous improvement. Characteristics of unstructured workflows:

  • Addresses a gap between workflows, systems, or apps
  • Enables a core or support process currently managed with existing ERP or SaaS
  • Requires a high degree of manual work
  • Crosses boundaries with regard to departments and/or systems
  • Managed with a combination of spreadsheets, email, and collaboration tools
  • Falls low on the list of IT priorities
  • Possesses a dynamic quality and adapts to business team needs
  • Features a human-in-the-loop model
  • Managed with a shadow IT solution

AI enables business domain experts to plug the holes in these operational gaps.