Business Instruments
What instruments keep a business on course?
These aren't documents to file. They're control loops. A cashflow forecast compared to actual is a sensor. A marketing plan with measured results is a feedback loop. Dead documents create false confidence. Living instruments create agency.
The Instrument Loop
Instruments create outcomes. Better instruments create better outcomes.
PROTOCOLS → INSTRUMENTS → OUTCOMES
↑ |
└─────────────────────────┘
(learning)
| Layer | What | Improvement |
|---|---|---|
| Protocols | How we create instruments | Skills, templates, checklists |
| Instruments | What we produce | Plans, contracts, forecasts |
| Outcomes | Results we achieve | Revenue, users, partnerships |
The leverage: Improving protocols compounds across all instruments. A better one-pager template improves every venture that uses it. The data footprint is the commissioning instrument — it tells you which subsystems are wired, which are installed but unproven, which are still drawings.
Minimum Viable Set
Starting a business? Create these five first:
- Business Plan One-Pager — Forces clarity on the Tight Five
- Legal Structure — Company registration, basic agreements
- Landing Page — Test market interest
- Financial Model — Prove you can make money
- Customer Contract — Get paid
Everything else can wait until you have paying customers.
The Triangle
STRATEGY
(direction)
/\
/ \
/ \
/ \
MODELS ──── INSTRUMENTS
(how value (what you
flows) produce)
| Layer | Purpose | Where |
|---|---|---|
| Strategy | Where to compete, what to prioritize | Direction |
| Business Models | How value flows, how you make money | Structure |
| Instruments | Control loops that enable execution | Output |
Strategy answers "where are we going?" Models answer "how does value flow?" Instruments make both actionable — but only if they're alive. A forecast nobody checks is not an instrument. It's decoration.
Starting Up
Artifacts needed before you have customers.
| Artifact | Purpose | When to Create |
|---|---|---|
| Business Plan Template | Align stakeholders, test thinking | Before seeking funding/partners |
| Mission & Vision Statement | Define why you exist | Day 1 |
| Positioning Strategy | Carve out market space | Before marketing spend |
| Business Model Canvas | Map value creation | Before building product |
| Competitive Analysis | Know the battlefield | Before positioning |
| Financial Projections | Prove viability | Before seeking capital |
Legal & Structure
Artifacts for compliance and protection.
| Artifact | Purpose | When to Create |
|---|---|---|
| Company Registration Docs | Legal existence | At incorporation |
| Shareholder Agreement | Ownership rules | With co-founders/investors |
| Operating Agreement | Governance structure | At incorporation |
| NDAs | Protect confidential info | Before sensitive discussions |
| Contracts | Formalize agreements | Every major relationship |
| Terms of Service | User agreement | Before launch |
| Privacy Policy | Data handling | Before collecting data |
Product & Design
Artifacts for building what customers want.
| Artifact | Purpose | When to Create |
|---|---|---|
| Product Requirements Doc | Define what to build | Before development |
| JTBD Interviews | Understand customer needs | Before product decisions |
| User Personas | Target customer profiles | Before design |
| Wireframes/Mockups | Visualize solutions | Before development |
| Component Design System | Consistent UI | During development |
| CRUD Checklist | UX completeness | During development |
Marketing & Growth
Artifacts for acquiring and retaining customers.
| Artifact | Purpose | When to Create |
|---|---|---|
| Landing Page | Convert visitors | Before launch |
| Brand Guidelines | Consistent identity | Before marketing |
| Brand Archetype | Brand personality | With positioning |
| Content Calendar | Planned communications | Monthly |
| Email Sequences | Nurture leads | Before campaigns |
| Case Studies | Prove value | After wins |
| Sales Deck | Pitch to prospects | Before sales calls |
See: Marketing Artifacts
Sales & Customer Success
Artifacts for closing and keeping customers.
| Artifact | Purpose | When to Create |
|---|---|---|
| Sales Playbook | Repeatable sales process | After first sales |
| Proposal Template | Consistent pitches | Before scaling sales |
| Pricing Sheet | Clear pricing | Before sales |
| Objection Handling Guide | Overcome resistance | After pattern recognition |
| Customer Onboarding Checklist | Smooth handoff | Before first customer |
| Support Documentation | Self-service answers | Before support load |
Finance & Accounting
Artifacts for money management.
| Artifact | Purpose | When to Create |
|---|---|---|
| Chart of Accounts | Organize finances | At incorporation |
| Accounting Cycle | Track transactions | Ongoing |
| Bank Reconciliation | Verify accuracy | Monthly |
| Budget | Plan spending | Annually/quarterly |
| Cash Flow Forecast | Predict runway | Monthly |
| Capital Allocation | Investment priorities | Quarterly |
| Fundraising Materials | Raise capital | When needed |
Operations & HR
Artifacts for running the machine.
| Artifact | Purpose | When to Create |
|---|---|---|
| Org Chart | Role clarity | When scaling |
| Job Descriptions | Define roles | Before hiring |
| Recruitment Process | Consistent hiring | Before first hire |
| Employee Onboarding | Smooth starts | Before first hire |
| Payroll Process | Pay people correctly | With first employee |
| Contractor Agreements | Flexible talent | Before first contractor |
| Employee Handbook | Rules and culture | When scaling |
| Process Documentation | Repeatable operations | When patterns emerge |
Data & Technology
Artifacts for the tech backbone.
| Artifact | Purpose | When to Create |
|---|---|---|
| Tech Stack Documentation | System overview | During development |
| Data Engineering | Data pipelines | When data matters |
| Data Integrity | Trust the data | With data collection |
| API Documentation | Integration guide | Before external use |
| Security Policy | Protect assets | Before handling sensitive data |
| Disaster Recovery Plan | Business continuity | Before it's needed |
Instrument Lifecycle
Instruments aren't "done." They evolve:
CREATE → USE → LEARN → UPDATE → REPEAT
| Stage | Action |
|---|---|
| Create | Start with minimum viable version |
| Use | Actually use it in operations |
| Learn | Note what's missing or wrong |
| Update | Improve based on reality |
| Repeat | Keep the loop running |
Persuasion Loop
Instruments organize into a loop that sells your idea:
BUSINESS IDEA → PITCH DECK → LANDING PAGE → SALES PITCH → PRESENTING → SELLING → FEEDBACK
↑ |
└──────────────────────────────────────────────────────────────────────────────┘
| Asset | Key Instruments | Rhetoric Focus |
|---|---|---|
| Business Idea | One-page plan, business model canvas | Logos |
| Pitch Deck | Investor slides, financial model | Ethos + Kairos |
| Landing Page | Copy, wireframes, email capture | Pathos + Topos |
| Sales Pitch | Script, objection handling guide | Pathos + Logos |
| Presenting | Talk versions, delivery notes | All five |
| Selling | Pricing, contracts, onboarding | Kairos + CTA |
| Feedback | Metrics dashboard, user interviews | Learning |
See it in action: Mycelium Ventures — ventures building through this loop.
Context
- Business Strategy — Where to compete, what to prioritize
- Business Models — How value flows (50+ models with tech potential ratings)
- Data Footprint — The commissioning instrument
- Shared Platform — Infrastructure that carries the weight
- Mycelium Ventures — Ventures building through the instrument loop
Links
- Positioning Strategy — Carve out market space
- Business Structure — Legal and governance options
- Marketing Activities — Work chart for growth
- Customer Journey — Path to purchase
- Marketing Artifacts — Campaign and content templates
Questions
When does an instrument stop being a living control loop and become the dead documentation it was supposed to replace?
- Which of these instruments would reveal the most about your business health if you checked it weekly — and which are you currently ignoring?
- What's the minimum set of instruments that would let you know your business is on course without drowning in administration?
- If protocols compound across all instruments, which single protocol improvement would have the highest multiplier effect on your venture?