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The Game of Business

Play long term games with long term people.

There's nothing you can do that can't be done
Nothing you can sing that can't be sung
Nothing you can say, but you can learn how to play the game

Processes

Take care of your processes and the results will take care of themselves.

tip

Win the micro-moments to win the game where winning needs to be about more than wealth accumulation

danger

Civilisation is in a race between education and catastrophe - HG Wells

Create Value with Flow

Grow at the optimal rate?

Combination of processes is your playbook

A small business might only have 5 of the following as core processes. As the business scales up, the number of processes increases.

Small business are ineffective at outsourcing. Instead of paying a professional to complete the job they try to do everthing themselves because they don't know how to delegate tasks. Because they don't understand process.

Quality, Change Management & Process Improvement

With DAOs everything can be outsourced. The executive group won't exist as it currently does if at all.

DepartmentTitleStateCore?ScheduleTriggersUpdatedNotes
Human ResourcesEmployee OnboardingGAPT-
Customer SuccessCustomer OnboardingGAPTNew Customer
Customer SuccessAccount managementGAPFW/M-
Customer SuccessCustomer offboardingGAPF-GDPR
Customer SuccessProduct/Service DeliveryGAPF-
FinanceCashflow BudgetsGAPT-
FinanceEnd of year complianceGAP--
FinancePayrollGAP--
FinanceMOMS/VAT/GSTGAP--
Human ResourcesRecruitmentGAP--
Human ResourcesDevelopment and appraisalGAP--
Human ResourcesEmployee leaveGAP--
Human ResourcesFlexible working requestGAP--
Human ResourcesDisciplinary & grievanceGAP--
Human ResourcesRedundancyGAP--
Human ResourcesEmployee offboardingGAP--
OperationsContinuous ImprovementGAP--
OperationsPartnershipsGAP--
OperationsPolicy reviewGAP--
OperationsProcurement/tenderingGAP--
MarketingCustomer StrategyGAP--
MarketingCompetitor analysisGAP--
MarketingPricingGAP--
MarketingContent ManagementGAP--
MarketingPublicityGAP--
MarketingNewsletterGAP--
MarketingCampaignGAP--
MarketingWebsiteGAP--
SalesCustomer acquisitionGAP--
ProductProduct DevelopmentGAP--
TechTechnology ManagementGAP--
DataFinancial Analysis, ReportingGAP--
DataCompliance, GDPRGAP--
ExecutiveVision, Strategy, TacticsGAP--
ExecutiveGovernanceGAP--
ExecutiveCapital ManagementGAP--

State

SymbolDefinition
GAPNo Documentation
DDocumented
FFailing
AApproved
NWNeeds Work
CIUnder active review

Core

Is the a core process to a small business?

Schedule

Trigger process on what recurring schedule?

Event

What event(s) or KPI benchmarks trigger the process.

Outsourcing

To outsource well requires strong Operation Intelligence. Outsource anything that does not contribtute to your Intellectual Capital.

Opportunity

Most small business owners don't understand how to outsource tasks effectively