Reflective Listening
Reflective listening is a kind of checking out process to determine that both you and the speaker understand what he or she is trying to say.
Your reflective statements allows the other person to verify that you are invested in their story and hearing the accurately.
Establish empathy by listening for emotion and also paying attention to the unspoken.
tip
Use You in your statements
Simple reflection keep your summary very close to what the other person has said.
- reflect the content or emotion
- use exact words or very close
- choose a specific element to contemplate
Complex reflection go beyond what was said to offer a fresh perspective.
- identify abivalence
- highlight pros and cons
- contrast elements with another
- suggest another mindset
Practice
Forget your ego, don't provide your opinions, restate what you heard to the best of your ability.
tip
Don't try to solve the problem
- Don't use I in your statements
- Don't say what you have done
- Don't try to solve the problem