Better Practice
Problems and Perspective
What sux? Who else feels this pain?
AI Impact
AI is about to cause a massive upheaval to how the world operates and there is no plan for how to deal with this other that to adapt or be left behind.
Being Human
- Decision fatigue, too many ideas changing too quickly
- When intentions are not aligned with actions you create dis-ease.
- Lack of trust, experience, process combined with fatigue (too many)
- Humans are moist robots, AI will easily be capable of manipulating human intentions.
- The hardest thing in making meaningful progress is focusing intention.
Society
- Loneliness
- feelings of not belonging
- Fear of technology, complexity
- being left behind
- Twitter is not an accurate representation of how most people perceive the world. They don't give a fuck about tweet threads.
- Schools do not teach what is relevant to living a meaningfully productive and fulfilling life
- Social media platforms algorithms are not incentivised to have our best interests at heart
- Many people lack of meaningful connection in their lives.
Customers
Health Services
- Finding the best (health) professional for your needs
- Describing the problem/job effectively.
Health Rehab:
- Lack accountability partners
- Expensive to pay out of pocket for full treatment
- Lack of time and energy to focus on health
Service Providers
Service Providers
- Selling the Journey
- Meeting client expectations
- Meeting expected KPI targets
Small Business Owners
Small Business Owners: Unnecessary waste and friction navigating the critical path to critical mass.
- Understanding what standards expected outcomes and quality of work from other professional services.
- Ineffective time management, clarity of purpose, and focus
- Do not know how to setup, or understand the value of having systems for driving continuous improvement
- Not a property developer but need to make important real estate decisions
- Lack business admin experience and expertise, unaware of business principles and operations cycles
- Lack expertise to leverage software to achieve maximum benefit with minimum effort
- Inexperienced at instructing professional services effectively
- Lack awareness why they need a written marketing strategy and how to plan time to execute it
- Lack systems to handle HR and experience to onboard new recruits into a team culture
- Lack systems to delegate responsibility effectively
- Don't understand benchmark expectations to judge performance
- Lack of time and energy to focus on customer experience
- Lack capability to prioritise on solving problems that will "move the needle".
- Lack of understanding of how to set and monitor KPIs for the purpose of driving progress