Video Conferencing Software
Video meetings, webinars, and virtual collaboration.
Key Functions
| Function | Description | AI Opportunity |
|---|
| Video Calls | 1:1 and group meetings | Quality optimization |
| Screen Sharing | Present, annotate | Smart focus |
| Recording | Capture, storage, sharing | Auto-highlights |
| Transcription | Real-time captions | Summary generation |
| Chat | In-meeting messaging | — |
| Breakout Rooms | Small group sessions | Smart grouping |
| Webinars | Large audience, controls | Engagement analytics |
| Virtual Backgrounds | Privacy, branding | AI backgrounds |
| Integrations | Calendar, apps | — |
| Analytics | Engagement, attendance | Attention tracking |
Core Entities
| Entity | Fields | Volume | Sensitivity |
|---|
| Meetings | participants, duration, settings | High | Low |
| Recordings | video, audio, transcript | High | High |
| Transcripts | text, speakers, timestamps | High | High |
| Participants | identity, join/leave times | High | Medium |
| Chat Messages | content, sender, timestamp | High | Medium |
| Analytics | engagement, attention | High | Medium |
| Settings | user/org preferences | Low | Low |
Integration Points
| System | Data Flow | Direction |
|---|
| Calendar | Meeting scheduling | Bi-directional |
| Scheduling | Booking links | Bi-directional |
| CRM | Meeting logging | Outbound |
| Note-taking | Transcripts, summaries | Outbound |
| Project Management | Meeting notes | Outbound |
| SSO | Authentication | Inbound |
Data Retention
| Data Type | Typical Retention | Compliance Driver |
|---|
| Recordings | 30 days - indefinite | Policy-based |
| Transcripts | With recording | Same as recording |
| Meeting metadata | 1-2 years | Audit trail |
| Chat history | 30-90 days | Compliance |
Evaluation Criteria
| Criteria | Weight | Notes |
|---|
| Video/audio quality | High | Core experience |
| Reliability | High | Business continuity |
| Security | High | Privacy, encryption |
| AI features | Medium | Transcription, summary |
| Integration | Medium | Your workflow |
| Participant limits | Medium | Meeting size needs |
| Pricing | Medium | Per-host model |
Market Leaders
| Product | Strength | Best For |
|---|
| Zoom | Reliability, features | General use |
| Microsoft Teams | Microsoft integration | M365 shops |
| Google Meet | Google integration | Google Workspace |
| Whereby | Simplicity, no download | External meetings |
| Around | AI, remote-first | Distributed teams |
| Loom | Async video | Video messaging |
AI Disruption Potential
| Function | Current State | 2027 Projection |
|---|
| Transcription | Good accuracy | Perfect |
| Summaries | Basic | Action items, decisions |
| Translation | Real-time basic | Real-time natural |
| Backgrounds | Static/blur | Dynamic, contextual |
| Attention tracking | Limited | Privacy-respecting |
| Meeting notes | Manual | Auto-generated |
Build vs Buy: Buy. Video infrastructure (WebRTC, scaling, quality) is complex. Use established platforms. Build only for specialized use cases.