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Primary Business Roles

Tables

Core business admin roles and their responsibilities.

Roles​

Roles and their responsibilities will vary based on an organisation's size, industry, and strategic priorities. Additionally, some companies may combine or split certain roles differently.

Executive Officer​

  • Sets the overall strategic vision and direction for the company
  • Accountable for the company's performance and growth
  • Makes major corporate decisions and manages operations
  • Hires and oversees other C-suite executives
  • Represents the company to the board, investors, and public

Details

Commercial Officer​

  • Develops and executes sales and revenue growth strategies
  • Oversees commercial strategy, sales, and revenue generation
  • Develops pricing strategies and drives product commercialization
  • Identifies new business opportunities and strategic partnerships
  • Manages customer relationships, partnerships, and sales teams
  • Accountable for revenue generation and market expansion

Details

Marketing Officer​

  • Develops marketing strategies to drive brand awareness and growth
  • Oversees marketing campaigns, advertising, and promotions
  • Conducts market research and gathers consumer insights
  • Aligns marketing efforts with overall business objectives
  • Accountable for driving revenue, brand equity, and customer acquisition

Details

Financial Officer​

  • Oversees accounting, treasury, and investor relations
  • Oversees financial planning, reporting, auditing, and risk management
  • Develops financial strategies and capital allocation
  • Analyzes potential investments, mergers, and acquisitions
  • Ensures compliance with financial regulations and accounting standards
  • Accountable for financial health, compliance, and shareholder value

Details

Operating Officer​

  • Responsible for day-to-day business operations and execution
  • Implements strategies and processes to drive efficiency
  • Oversees resource allocation and supply chain management
  • Accountable for efficient operations and execution

Details

Human Resources Officer​

  • Oversees talent acquisition, retention, and employee development
  • Develops HR policies, compensation, and benefits programs
  • Fosters a positive organizational culture and employee engagement
  • Ensures compliance with labor laws and regulations

Details

  • Identifies and mitigates compliance risks
  • Manages compliance programs and policies across the organization
  • Ensures adherence to relevant laws, regulations, and ethical standards
  • Accountable for legal and regulatory compliance across the organization
  • May also serve as the Chief Legal Officer or General Counsel

Details

Risk Officer​

  • Identifies, assesses, and mitigates potential risks to the organization
  • Develops risk management frameworks and contingency plans
  • Ensures compliance with risk-related regulations and standards
  • Provides risk analysis to support strategic decision-making

Sustainability Officer​

  • Develops and implements sustainability strategies and initiatives
  • Ensures compliance with environmental regulations and standards
  • Promotes environmentally responsible practices across operations
  • May oversee corporate social responsibility programs

Information Security Officer​

  • Establishes cybersecurity policies and risk management practices
  • Protects company data, networks, and systems from threats
  • Accountable for information security and regulatory compliance

Details

Information Officer​

  • Aligns technology investments with business goals
  • Oversees IT strategy and digital transformation
  • Manages IT infrastructure, systems, and technical staff
  • May collaborate with CTO on innovation and emerging technologies
  • Accountable for IT effectiveness

Details

Data Officer​

  • Defines data strategy, governance, and utilization roadmap
  • Oversees data management, analytics, and business intelligence
  • Accountable for data integrity, insights, and data-driven decision-making

Details

Technology Officer​

  • Identifies new technologies to create competitive advantages
  • Leads technology vision, innovation, and engineering roadmap
  • Drives research, development, and technological innovation
  • Oversees product/service development and engineering teams
  • May collaborate with CIO on IT architecture and operations
  • Accountable for technology capabilities and digital transformation

Details

Problems​

To scale a business you need to recruit effectively and onboard people into systems as rapidly as possible.

Small business owners often need to make complex decisions around these roles without support to manage operations effectively. Due to lack of understanding often make costly decisions with execution of business strategy or being taken advantage of by professional service providers, and self-proclaimed business consultants.

Questions​

What impact will Crypto and AI have on these roles?

  • How much will AI agents replace human reports?
  • What rate of change?
  • How many roles can be merged?

What is the MIQ you should be asking yourself?