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Properties

What are things you can measure to quantify increase or decrease of value?

Metrics are proxy for quantifying valuable experiences.

Your time and attention are the most valuable resources you have.

Context

Fulfilment

What does fulfilment look like?

  • What metrics indicate success?
  • What metrics indicate failure?
  • What quantifiable value will be created?
  • What intangible value will be created?

Human Senses

How can you appeal to all senses create a greater feeling of connection? Senses:

  • Touch
  • Taste
  • Smell
  • Sight
  • Sound

Systems

What does system improvement look like?

  • What metrics indicate success?
  • What metrics indicate failure?
  • What quantifiable value will be created?

Teamwork

What does team success look like?

  • What metrics indicate success?
  • What metrics indicate failure?
  • What intangible value will be created?

You have a strong product when you can raise prices without losing loyalty.