Cost Centres
What is your most important problem?
Where should you be focusing your attention?
Where are you actually focusing your attention?
Business Scorecard
How capable is your business at leveraging transformative technologies?
The more you can trust your processes the greater the challenges you can take on.
| Functions | Notes | Score |
|---|---|---|
| Value Transfer | Build Trust and Loyalty | |
| Compliance | Streamline Compliance | |
| Performance | Quality and Efficiency | |
| Strategy | Direction and Identity |
What frame of mind is best suited for the job to be done?
Schema`
Checklist
What activities contribute most to building the snowball?
- What processes are most important?
- Which processes can AI replace human activity?
- Which processes do humans add the most value? What capabilities do they require?
- What can responsibly, ethically and effectively be outsourced to AI?
- How will crypto primitives change the rules of business operations?
- Are you using the best tech choice? Buy or build?
- Do you have the talent mix to mitigate risk and maximize opportunity?
- Are you regularly looking at the numbers you need to and can trust?
Engineer routines to focus attention on how to optimise growth through leveraging best practice protocols with the best technology allowable.
Revenue
Revenue generating processes are what differentiates you from the competition, therefore a strategic priority.
| Function | Process/JTBD | Vision | System | Alignment |
|---|---|---|---|---|
| Product | Research | R | R | R |
| Product | Development | R | R | R |
| Customer Success | Journey Support | R | R | R |
| Customer Success | Offboarding | R | R | R |
| Marketing | Ideal Customer | R | R | R |
| Marketing | Competitor Analysis | R | R | R |
| Marketing | Pricing | R | R | R |
| Marketing | Content Strategy | R | R | R |
| Marketing | Publicity | R | R | R |
| Marketing | Email Strategy | R | R | R |
| Marketing | Digital Assets | R | R | R |
| Sales | Validation | R | R | R |
| Sales | Distribution | R | R | R |
| Sales | Conversion | R | R | R |
| Customer Success | Onboarding | R | R | R |
Priorities:
- Create products that have purpose or utility
- Establish clear differentation of value
- Generate predictable cashflow through pricing power
Supporting Processes
Essential for business compliance to serve the internal body of staff across the organisation. These processes make it possible for operational processes to be carried out effectively.
Common to most businesses with established best practices for standard operating procedures (SOPs). Payroll is an example of process that is required in every business but is not directly related to income. Common processes:
- Human Resources
- Accounting
- IT
- Procurement
Support processes are usually managed with a department-specific software solutons.
Management Processes
Strong management processes are the key to building antifragile businesses. These processes control the planning and monitoring of other processes to optimise efficiency and quality.
Common processes include:
- Performance analysis other processes
- Ensure teams are meeting targets
- Workplace is compliant and safe
- Employee progression
Examples of management sub-processes are:
- Planning
- Budgeting
- Quality Control
Strategic Processes
Executive/Strategic processes set the direction of the business and measure performance against its goals. These processes require documentation of the decision making processes as well as concluded strategy to provide an historical record to learn from to make better future decisions. Focus for strategic decisions commonly are:
- product direction
- marketing strategy
- nurturing partnerships
Inputs for decision processes typically require
- planning
- coordinating
- budgeting
Strategic processes exist to optimise income opportunities and adapt business strategy in readiness for predictions of future market trends.
Key
| Rating | Notes |
|---|---|
| Process | Name of Business Process or Job to be Done. |
| Intent | Process Map how things work and model for improvement |
| Platform | Tools, Equipment, Real Estate, Liquidity |
| Protocols | Workflows, Intellectual Property |