SaaS Procurement Checklist
Build or buy? A SAAS tool should help to co-ordinate resources towards your strategic bets on the future which it also helped to form through operational data analysis.
Related
Process
Steps to follow when evaluating a SaaS product:
- Form a selection team
- Requirement gathering
- Identify problems
- Desired features/outcomes
- Consult expert
- Search for vendor/developers
- Book demo
- Create RFP
- Reference Checks
- Cost of ownership
- Negotiate
Strategy
Buy or build evaluation checklist:
- Product Requirements
- Data Security & Compliance
- Access to underlying data
- Data Migration Strategy
- How will AI replace the need for each JTBD category?
- Where are the biggest functionality overlaps?
- How easy to leverage AI to build a custom stack? What data flow benefits?
- What process model justifies the need for the software?
- How do you best evaluate per job to be done?
See product development stack for building your own solutions that solve problems you understand well.
Checklist
| Checklist | Importance (weight) A | Fit (rating) B | Combined Score C = A x B |
|---|---|---|---|
| Solution functionality | |||
| Pricing terms and conditions | |||
| Availability/Uptime | |||
| System response time | |||
| Accountability for QoS | |||
| Security and privacy | |||
| Backup and recovery | |||
| Customization | |||
| Personalization | |||
| Integration | |||
| Workflow | |||
| Integration | |||
| Data access and analysis | |||
| Responsiveness to support requests | |||
| Responsiveness to requested enhancements | |||
| User community or network |