KPI Metrics
Are you on the critical path to success?
For a piece of information to be desirable, it has to satisfy two criteria:
it has to be important,
and it has to be knowable. - Warren Buffett
🗃️ Properties
6 items
🗃️ Financials
7 items
🗃️ Human Resources
2 items
📄️ Retail Industry
Measure performance of retail stores.
📄️ Benchmarks
Standard benchmarks to compare performance against.
📄️ Time
Percentage time in a state of flow is the ultimate success.
Schema
North Star
Your North Star focuses intention and attention.
Time and cost/effort to valuable UserActivation.
- Cash Flow is King
- Revenue (e.g. ARR, GMV)
- Customer growth (e.g. paid users, marketshare)
- Consumption growth (e.g. messages sent, nights booked)
- Engagement growth (e.g. MAU, DAU)
- Growth efficiency (e.g. LTV/CAC, margins)
- User experience (e.g. NPS)
Triggers and Levers
Connect triggers with levers to navigate the ship.
- Are we compromising our value system?
- Are we investing our time wisely?
- Are we leveraging tools to maximum potential?
- Are we helping people take better decisions?
- Are we missing anything?
Dashboards
Build dashboards that tell stories and trigger accurate decisions that exploit opportunities and remedy failures.
- Worst first
- Set decision triggers
- Link triggers to processes
- Link processes to people
Failure Reviews
Why did failure occur? What can be done to prevent it happening again? How can we react faster and better?
- Better training?
- Wrong tactics?
- Wrong strategy?
- Cancel the experiment?
- Cancel contract?
- Cancel role?
Success
- How much more to reinvest?
- Adjacent expansion?
- Take on more complex/riskier bet?
- Scale recruitment?