SaaS Procurement Checklist
Build or buy? A SAAS tool should help to co-ordinate resources towards your stategic bets on the future which it also helped to form through operational data analysis.
Process
High level roadmap.
- Form a selection team
- Requirement gathering
- Identify problems
- Desired features/outcomes
- Consult expert
- Search for vendor/developers
- Book demo
- Create RFP
- Reference Checks
- Cost of ownership
- Negotiate
Checklist
| Checklist | Importance (weight) A | Fit (rating) B | Combined Score C = A x B |
|---|---|---|---|
| Solution functionality | |||
| Pricing terms and conditions | |||
| Availability/Uptime | |||
| System response time | |||
| Accountability for QoS | |||
| Security and privacy | |||
| Backup and recovery | |||
| Customization | |||
| Personalization | |||
| Integration | |||
| Workflow | |||
| Integration | |||
| Data access and analysis | |||
| Responsiveness to support requests | |||
| Responsiveness to requested enhancements | |||
| User community or network |